Terms of service

Company information


Karel Cartonstraat 21, 8200 Brugge, Belgium



Article 1: General provisions

The e-commerce website of FRIT located at Karel Cartonstraat 21, 8200 Brugge, VAT BE0755.773.817 offers its customers the possibility to purchase products from its online shop online.

These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to this e-commerce website ("Customer"). By placing an order through the FRIT online shop, the Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions, excluding any other conditions. Additional conditions of the Customer are excluded, unless they are accepted in advance, in writing and expressly by FRIT.

Article 2: Price

All prices are quoted in EURO, always including VAT and all other taxes or duties that the Customer is required to pay.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The price quoted only applies to the items as worded in the description. The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is still possible that the offered information is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind FRIT. FRIT is only obliged to a means obligation with regard to the accuracy and completeness of the offered information. FRIT is not liable in the event of manifest material errors, spelling or printing errors.

If the Customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we ask the Customer to contact our customer service in advance.

The offer is always valid while stocks last and can be adjusted or withdrawn at any time by FRIT. FRIT cannot be held liable for the unavailability of a product. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

The Customer has the choice between the following payment methods:

via credit card

via bank card

via PayPal

FRIT is entitled to refuse an order in the event of a serious deficiency in the creditworthiness of the Customer or in the event of an abnormal credit card payment. If an order is not accepted, FRIT will inform the Customer as soon as possible.

Article 5: Conclusion of the contract

The contract is concluded at the moment of acceptance of the offer and the fulfillment of the conditions laid down therein by the Customer.

If the Customer has accepted the offer electronically, FRIT will immediately confirm the receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by FRIT, the Customer can dissolve the contract.

If the contract is concluded electronically, FRIT will take appropriate technical and organizational measures to secure the electronic transmission of data and will ensure a secure web environment. If the Customer can pay electronically, FRIT will observe appropriate security measures.

Article 6: Retention of ownership

The delivered items remain the exclusive property of FRIT until full payment has been made by the Customer.

The Customer agrees to inform third parties of FRIT's retention of ownership if necessary, e.g. to anyone who might place a lien on the unpaid items.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who purchase items online from FRIT in their capacity as consumers.

If the right of withdrawal applies:

The Customer has the right to withdraw from the contract within a period of 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, physically receives the first goods.

To exercise the right of withdrawal, the Customer must inform FRIT (hello@getfrit.be) of his decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post, fax or email). The Customer can use the attached model withdrawal form, but is not obliged to do so.

To comply with the withdrawal period, it is sufficient for the Customer to send his communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods immediately, but no later than 14 calendar days after the day on which he informed FRIT of his decision to withdraw from the contract. The Customer is on time if he returns the goods before the 14-day period has expired.

The direct costs of returning the goods shall be borne by the Customer.

If the Customer withdraws from the contract, FRIT will reimburse all payments received from the Customer, including the standard delivery costs, within a maximum of 14 calendar days after FRIT has been informed of the Customer's decision to withdraw from the contract. In the case of sales contracts, FRIT may wait to make the refund until it has received all the goods back or until the Customer has demonstrated that he has returned the goods, whichever occurs first.

Any additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery offered by FRIT will not be refunded.

FRIT will reimburse the Customer using the same payment method as the Customer used for the original transaction, unless the Customer has explicitly agreed to a different payment method; in any case, the Customer will not incur any fees as a result of the reimbursement.

If the Customer has received the goods before he withdraws from the contract, he must return the goods to FRIT or transfer them to FRIT, in accordance with the instructions provided by FRIT. The Customer must bear the direct costs of returning the goods. The Customer is only liable for the depreciation of the goods resulting from the handling of the goods other than what is necessary to determine the nature, characteristics and functioning of the goods.

Article 8: Warranty

Under the law of September 21, 2004 concerning the protection of consumers when selling consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

To claim the warranty, the Customer must be able to present a proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact FRIT and return the item to FRIT at the Customer's own expense.

If a defect is found, the Customer must inform FRIT as soon as possible. In any case, any defects must be reported within a period of 2 months after their discovery by the Customer. After this period, any right to repair or replacement is forfeited.

The legal warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item in a manner contrary to its intended purpose, failure to follow the instructions or manual, modifications or changes to the item, rough handling, poor maintenance, or any other abnormal or improper use.

Defects that occur after a period of 6 months following the date of purchase, if applicable, delivery, are deemed not to be latent defects, unless proven otherwise by the Customer.

Article 9: Customer Service

FRIT's customer service can be reached by email at hello@getfrit.be. Any complaints can be addressed here.

Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights that FRIT has, in the event of non-payment or late payment, the Customer is, by law and without notice, due an interest of 10% per year on the unpaid amount. In addition, the Customer is, by law and without notice, due a flat-rate compensation of 10% on the involved amount, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, FRIT reserves the right to reclaim any unpaid (fully or partially) items.

Article 12: Privacy

The controller, FRIT, respects the Belgian law of December 8, 1992 on the protection of privacy in the processing of personal data.

The personal data you provide will only be used for the following purposes: processing your order and delivering your purchase.

You have a legal right to access and, if necessary, correct your personal data. Upon presentation of proof of identity (copy of identification card), you can obtain a written notification of your personal data free of charge from FRIT by sending a written, dated, and signed request to hello@getfrit.be. If necessary, you can also request the correction of data that is incorrect, incomplete, or not relevant.

In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. You can do this by contacting FRIT at hello@getfrit.be at any time.

We treat your data as confidential information and will not disclose, rent, or sell it to third parties.

The customer is responsible for keeping their login information confidential and for using their password. Your password is stored in encrypted form, so FRIT has no access to your password.

FRIT keeps online (anonymous) visitor statistics to see which pages of the website are visited to what extent.

If you have any questions about this privacy statement, you can contact us at hello@getfrit.be.

Article 13: Use of cookies

During a visit to the site, 'cookies' may be placed on your computer's hard drive. A cookie is a text file that is placed on your computer's browser or on your mobile device by a website server when you visit a website. Cookies cannot be used to identify people, a cookie can only identify a machine.

'First party cookies' are technical cookies used by the visited site itself and aimed at optimally functioning the site. For example: settings that the user made during previous visits to the site, or: a pre-filled form with data that the user entered during previous visits.

'Third party cookies' are cookies that are not from the website itself, but from third parties, such as a present marketing or advertising plug-in. For example, cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission – this can be done through a bar at the bottom or top of the website, with a reference to this policy, which does not prevent further browsing on the website.

You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed, or that the cookies are subsequently deleted from your hard drive. If you do this, you may not be able to use all the functions of the website.

Article 14: Impairment of validity - waiver

If any provision of these Conditions is declared invalid, unlawful or null and void, this will not in any way impair the validity, lawfulness, and applicability of the other provisions.

FRIT's failure at any time to enforce any of the provisions listed in these Conditions, or any right arising therefrom, shall never be deemed as a waiver of such provision and shall never impair the validity of such rights.

Article 15: Amendment of conditions

These Conditions are supplemented by other conditions to which explicit reference is made, and by FRIT's general terms and conditions of sale. In case of conflict, these Conditions shall prevail.

Article 16: Evidence

The Customer accepts that electronic communications and backups may be used as evidence.

Article 17: Applicable law - Disputes

Belgian law is applicable, with the exception of the provisions on choice of law in international private law.

The courts of the Consumer's place of residence are competent for judicial disputes. The Consumer can also resort to the ODR platform (http://ec.europa.eu/consumers/odr/).